Frequently asked questions

Alfa Empire is an online women’s clothing store operated by ZETADIGITAL LLC. We offer modern wardrobe essentials and seasonal styles.

We currently ship within the United States only.

Yes. Standard shipping is free on all U.S. orders, with no minimum purchase.

Handling takes 1–2 business days and transit normally takes 3–10 business days. The estimated total is 4–12 business days, Monday–Friday. We email tracking information after dispatch.

Eligible U.S. inventory is normally processed through the City of Industry, California fulfillment facility; the shipment confirmation identifies the carrier and tracking details.

You may request a return within 30 calendar days after delivery. Email hello@alfaempire.com before sending anything back. The item must meet the conditions in our Refund Policy.

For a change of mind, size, or preference, the customer pays return shipping. Alfa Empire covers return shipping for damaged, defective, or incorrect items. The restocking fee is $0 for compliant returns.

Returns are inspected within 5–7 business days after delivery to the authorized facility. Once approved, the refund is issued to the original payment method; the bank or payment provider may need up to 10 additional business days to post it.

We do not process direct exchanges. Return the original item after authorization and place a new order for the preferred item.

Contact us immediately. A request within 24 hours may be possible but is not guaranteed. Once processing or shipping has started, the order cannot be changed or cancelled.

Available payment methods are displayed at checkout and may vary by device or location. Supported options may include Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, PayPal, Shop Pay, Apple Pay, or Google Pay. The options shown at checkout are the definitive list for your order.

Email hello@alfaempire.com within 30 calendar days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.